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Paco Hope #resist

Föderation EN Fr 24.05.2024 18:41:07

Shoving in users' faces is a symptom of a larger problem in tech right now. Until recently there was this idea that tech served its users. If you were writing , you tried to figure out what your user wanted the software to do, and you wrote software that tried hard to do what the user wanted.

Today huge swathes of software and online services have pivoted to doing what the owning companies/shareholders want it to do. In bygone days, software developers used to see how they could get the user's experience down to the least amount of friction. Hell, Amazon even patented "one-click" shopping.

Today is literally trying to INCREASE the number of clicks before you get what you want because each time you click, they earn a bit more revenue.

Look at any or video streaming app. If you're willing to watch whatever they put in front of you, you can do THAT with just a click or two. But if you're specifically seeking one particular thing because it is what YOU WANT to watch, the minimum number of clicks skyrockets, including ads, previews, and suggestions that you need to take action (like clicking "skip") to avoid.

Software and services are prioritizing what THEY want as the lowest-friction result and are making what YOU want the highest friction result. crap is just one of the many things they want you to interact with, and so they abandon any pretense of listening to you and just force it on you.

FediThing 🏳️‍🌈

Föderation EN Fr 24.05.2024 21:58:45

@paco

"Until recently there was this idea that tech served its users. If you were writing , you tried to figure out what your user wanted the software to do..."

"Today huge swathes of software and online services have pivoted to doing what the owning companies/shareholders want it to do."

Sounds like a problem in industry in general. The recent problems at Boeing sound very similar, an engineer-led company that was obsessed with making the perfect plane turned into a shareholder-led company shoving any old crap out of the door as long as it increases quarterly profits.

Paco Hope #resist

Föderation EN Fr 24.05.2024 22:00:51

@FediThing And you can connect it to private equity pillaging profitable businesses too. The whole Red Lobster thing where PE purchases the business, turns assets into debts by selling and mortgaging them, pays themselves through stock buy-buybacks, and then leaves the husk to burn. It's a LOT of short-term profit-taking right now.