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Föderation EN Do 02.05.2024 11:51:13 So @ivory NEVER, and has never, synced across devices for me. If I look at my recent notifications (bell icon) on my Mac, the dot underneath goes away. Open my phone sometime later, dot is still there even though I haven't gotten any more notifications. |
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Föderation EN Do 02.05.2024 15:52:22 @jackmcconnell What does your iCloud status look like in our settings? And assuming you are using the same iCloud account on Mac and iOS? |
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Föderation EN Do 02.05.2024 15:52:58 @ivory I am and they’re all green - no obvious issues |
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Föderation EN Do 02.05.2024 15:56:46 @jackmcconnell And you've read the part on how iCloud sync works? Most people just don't have a clear understanding of how it is supposed to work. You have to wait for it to sync before you start scrolling your timeline around. |
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Föderation EN Do 02.05.2024 16:00:23 @ivory yup, tested every which way. It never syncs. I always, always have to clear a dot/bubble and scroll my timeline to catch up. It never syncs. Same I cloud. No obvious issues and no issues with other apps which sync via iCloud. |
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Föderation EN Do 02.05.2024 17:28:11 @jackmcconnell As a test, lets do this: 1. Launch the app on Mac and iOS. |
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Föderation EN Do 02.05.2024 17:31:39 @ivory Thanks. Syncing my scroll position seems to work but the dot next to the Mentions and Notifications doesn’t reflect each device - if I've viewed them on iOS, when I open the Mac app, there's still a dot. |
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Föderation EN Do 02.05.2024 17:34:39 @jackmcconnell Assuming you are running the latest version on both platforms? |
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Föderation EN Do 02.05.2024 17:36:11 @ivory Yes, as far as I know although, this has never worked. |
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Föderation EN Mi 08.05.2024 09:59:25 @ivory Anything else I can try? Happy to provide logs or troubleshoot this with you. |
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Föderation EN Mi 08.05.2024 15:34:24 @jackmcconnell Syncing seems to work fine based on your response. It's just the unread dots that sometimes don't clear until you go to that tab right? Seems like this happens occasionally and we will look into it. |
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Föderation EN Mi 08.05.2024 16:10:56 @ivory Ok? Brill. Thank you! |
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Föderation EN Do 02.05.2024 17:29:25 @jackmcconnell Make sure "pin to top" isn't turned on in the Mac app and if you have any sort of VPN/firewall software running on your devices, I'd try turning them off too to see if they are blocking sync. |
Jack
