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René Seindal

René Seindal (@seindal@mastodon.social)

Föderation EN Do 11.07.2024 09:50:02

@aral @starlabssystems
This is exactly what I fear. Eight hundred euros is already expensive for me, and if I then get charged four hundred plus by customs, I can't afford it.

StarLabs Systems

StarLabs Systems (@starlabssystems@mastodon.social)

Föderation EN Do 11.07.2024 09:58:49

@seindal @aral Hi René, we have already paid the taxes due on our shipments, I have been told the issue is someone at the courier not reading our invoice saying that taxes have been paid. I was told by Sean that you MUST NOT PAY THE TAXES, because you will basically never get that back from the gov. I hope this has cleared this up. This is the first time I have encountered this since joining and it's unacceptable. I am looking at options to make sure this doesn't happen anymore.

Aral Balkan

Aral Balkan (@aral@mastodon.ar.al)

Föderation EN Do 11.07.2024 10:03:04

@starlabssystems @seindal (And yeah, it didn’t happen with the StarLite that arrived about a month ago so it’s definitely not consistent. This feels very much like a UPS screwup in their favour. The cynical me wonders if some bean counter at UPS concluded that if they do this on X% of orders they’ll make €Y profit and only lose an acceptable N number of customers.)

StarLabs Systems

StarLabs Systems (@starlabssystems@mastodon.social)

Föderation EN Do 11.07.2024 10:08:52

@aral @seindal I love this haha, should we beat them at their game and stop paying the taxes???

Aral Balkan

Aral Balkan (@aral@mastodon.ar.al)

Föderation EN Do 11.07.2024 10:15:02

@starlabssystems @seindal I don’t think anyone beats hundred-billion-dollar corporations at their own game. The best we can hope for is to regulate the absolute crap out of them. (Also easier said than done given lobbying and revolving doors.) :)