@ilumium In UK law this would be the criminal offence of a Misleading Commercial Practice contrary to the Consumer Protection from Unfair Trading Regulations 2008. See para 10 of Schedule 1

I think the UK CPUTR were a result of EU law, so probably your bank's behaviour is illegal in your jurisdiction too.

But, IHNI if the law is enforced where you are. In the UK, criminal behavours by corporations are entirely routine because enforcement bodies and courts have been systematically underfunded and nobbled.