Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 08:51:15
@starlabssystems Hey folks, UPS is trying to charge me tax again for the same amount I paid you in tax + their fees. Can you please sort this out? Package is scheduled for delivery today. Details sent via email. Thanks!
René Seindal (@seindal@mastodon.social)
Föderation EN Do 11.07.2024 08:57:48
@aral @starlabssystems
Please keep us up to date on this. I would love a starlite, but I'm afraid of all the hidden taxes and fees we now risk.
Buying from the UK is such a gamble.
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 09:36:16
@seindal @starlabssystems Didn’t have any trouble with the Starlite itself, oddly, but this is for the keyboard and pen.
Basically, was charged €28.06 taxes on €122 order by StarLabs and then got a message from UPS saying that I owe them €48.72 taxes (€28.06 + 16.80 brokerage charges + 3.86 VAT). As far as I can see, the only thing I should have to pay is perhaps the €3.86 VAT.) But clearly the €28.06 is a double charge.
€76.78 taxes on €122 order is ridiculous.
(Medien: 2)
René Seindal (@seindal@mastodon.social)
Föderation EN Do 11.07.2024 09:50:02
@aral @starlabssystems
This is exactly what I fear. Eight hundred euros is already expensive for me, and if I then get charged four hundred plus by customs, I can't afford it.
StarLabs Systems (@starlabssystems@mastodon.social)
Föderation EN Do 11.07.2024 09:58:49
@seindal @aral Hi René, we have already paid the taxes due on our shipments, I have been told the issue is someone at the courier not reading our invoice saying that taxes have been paid. I was told by Sean that you MUST NOT PAY THE TAXES, because you will basically never get that back from the gov. I hope this has cleared this up. This is the first time I have encountered this since joining and it's unacceptable. I am looking at options to make sure this doesn't happen anymore.
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 10:03:04
@starlabssystems @seindal (And yeah, it didn’t happen with the StarLite that arrived about a month ago so it’s definitely not consistent. This feels very much like a UPS screwup in their favour. The cynical me wonders if some bean counter at UPS concluded that if they do this on X% of orders they’ll make €Y profit and only lose an acceptable N number of customers.)
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 10:15:02
@starlabssystems @seindal I don’t think anyone beats hundred-billion-dollar corporations at their own game. The best we can hope for is to regulate the absolute crap out of them. (Also easier said than done given lobbying and revolving doors.) :)
StarLabs Systems (@starlabssystems@mastodon.social)
Föderation EN Do 11.07.2024 09:55:37
@aral @seindal Hi Aral, We have paid the duties and taxes. I have been told by Sean that you MUST NOT PAY THE TAXES BECAUSE YOU WONT GET THAT BACK. FROM THE GOV. The problem is someone at the courier hasn't read that we have already payed the taxes.
I truly hope this message has got to you in time! I am looking for ways to make it obvious to customs officials that our shipments have already had their taxes paid so this doesn't happen in the future.
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 09:56:45
@starlabssystems @seindal Thanks. I’ll tell them when they get here. (They haven’t arrived yet.)
What should I do if they refuse to deliver?
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 10:11:28
@starlabssystems @seindal Many thanks. Appreciate the quick help :)
(Also appreciate your protecting my privacy. Although everyone here already knows I’m in Ireland, it’s small details like this that tell you you’re taking with people who care about the important things – although I already knew that – and that really puts a smile on my face.)
💕
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 11:25:48
@starlabssystems @seindal Aww, sorry; absolutely hate dealing with corporates too. Sending hugs.
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 12:51:48
@starlabssystems @seindal OK, curiouser and curiouser: UPS guy just arrived with two packages that look exactly the same: one with tax required and one without. I accepted the one without but I’m wondering if you guys sent out two packages by mistake.
Haven’t opened it yet. Will do now and update you on what’s in it :)
StarLabs Systems (@starlabssystems@mastodon.social)
Föderation EN Do 11.07.2024 09:37:16
@aral Will sort this...
Aral Balkan (@aral@mastodon.ar.al)
Föderation EN Do 11.07.2024 09:39:35
@starlabssystems Thanks; appreciate it :)
IzzyOnDroid ✅ (@IzzyOnDroid@floss.social)
Föderation EN Do 11.07.2024 20:24:07
@starlabssystems I must say seeing how you handled this makes me remember your name. Kudos! Should I ever need a device like this, I'll surely remember were to look first. Thanks for caring*!
*Unfortunately not a given these days, so happy seing your light shine bright there. @aral
SlightlyCyberpunk (@admin@mastodon.slightlycyberpunk.com)
Föderation EN Do 11.07.2024 21:32:17
@IzzyOnDroid @starlabssystems @aral that comment made me check 'em out too and DAMNIT this StarLite looks decent, why did nobody inform me of this company when I was looking for tablets?? Lmao...maybe I'll get one though, @aral let me know how whatever you got works for ya? :)
I mean I do love my shitbucket but still...
https://mastodon.slightlycyberpunk.com/@admin/112553824781595582
StarLabs Systems (@starlabssystems@mastodon.social)
Föderation EN Fr 12.07.2024 09:54:00
@IzzyOnDroid @aral
Thanks, we've expanded or team so we can reply faster across many platforms. https://starlabs.systems is our site... but I'll always be here!