"That's what a good tool does: it hides the complexities and lets the user focus on their end goal."

No. Absolutely not. A good tool may save you the trouble of having to engage complexity, but if it hides those complexities, then it is narrowing your ability to understand and your capacity to choose. Commercial social media platforms do that all the time, resulting in dark patterns that manufacture consent for things the user wouldn't knowingly choose if given the option in clear, equitable terms.